Warranty
At Claritytone, we stand behind the quality and reliability of our hearing aids. Every purchase is backed by our 1-Year Limited Warranty, giving you peace of mind and continued support after your purchase.
What’s Covered
Our warranty covers:
- Manufacturer defects
- Internal component faults
- Battery or charging issues (not caused by misuse)
- Volume/program button malfunctions
What’s Not Covered
The warranty does not cover:
- Damage caused by water, moisture, or sweat
- Accidental damage, drops, or breakage
- Issues due to unauthorized repairs or modifications
- Wear and tear (ear domes, tubes, wax guards, etc.)
- Loss or theft
How to Request a Warranty Service
If your device isn’t working as expected and you believe it qualifies for a warranty repair or replacement:
- 1. Contact us at support@claritytone.com with your order number, a brief description of the issue and a photos or videos (if possible)
- 2. Our team will assess the issue and guide you through the next steps, including return instructions if necessary.
- 3. Once we receive your item, we’ll repair or replace it and return it to you.
Need help ?
If you have any questions about our payment policy or need assistance completing your purchase, please don’t hesitate to contact us at support@claritytone.com. Our customer service team is always happy to assist you.