FAQs
Ordering & Shipping:
How do I place an order on your website?
To place an order on our website, simply browse through our selection of products, add the items you wish to purchase to your shopping cart, and follow the prompts to complete the checkout process.
How long does shipping take?
We typically process and ship all orders within 1–3 business days. Delivery times vary by location but generally range from 5–12 business days within the US.
Do you ship internationally?
Yes we do worldwide shipping.
Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also check the status of your order by visiting our orders tracking page.
What should I do if my order hasn't arrived?
If your order hasn’t arrived within the expected timeframe, please contact our customer support team with your order number. We’ll investigate and resolve the issue as quickly as possible.
Returns & Exchanges:
What is your return policy?
We offer a 30-day money-back guarantee. If you’re not satisfied with your hearing aids. Please see our Return & Refund Policy page for more information on how to process a return.
Is there a warranty on your hearing aids?
Yes. All our hearing aids come with a 1-year warranty that covers manufacturer defects and internal faults. It does not cover damage caused by misuse, moisture, or accidental breakage.
How can I get assistance if I need it?
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How do I request a replacement or repair?
If your device is within the warranty period and not working as expected, contact our support team with your order number and a description of the issue. We’ll guide you through the process and, if applicable, send a replacement or arrange a repair.
Support:
How do I contact customer support?
You can reach our friendly support team via email or through our contact form on the website. We aim to respond to all inquiries within 24 hours (Monday to Friday).
Is support available after I’ve made a purchase?
Absolutely. We provide ongoing support even after your purchase. Whether you need help with setup, usage, or troubleshooting, we’re here to assist you every step of the way.
What if I need help adjusting my hearing aids?
No problem! Our team can guide you through volume adjustments, changing ear domes, switching programs, and more. Just reach out, we’re happy to help.